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Frequently Asked Questions
A collection of our most Frequently Asked Questions and some troubleshooting in case of any issues.
Troubleshooting
- Where Can I Submit a Ticket?
- How To: Reset Your Password Within WAVE
- How to: Reset Your Password For WAVE Using "Forgot Password"
- How To: Reset My Password For My atlantictraining.com Account
- What sites do I need to whitelist?
- Missing Key Errors
- Completed Course But Did Not Receive Credit
- Error: Assignment has expired. Contact system administrator.
- 504 Error
- Score Marked as Incomplete After Finishing Course
- SCORM/VOD: Failed to Execute Error
- The Share is Expired Error
- Advance Online (AO) Courses Acknowledgement Section
- Courses are marking as incomplete (Company Managers)
- 50035 companyNotActiveErr
- How to: Troubleshoot USB Issues
Tips and Tricks
- How To: Get an E-Signature on your Documents
- How can I include an embed code within my Presentation?
- How to: Edit Course Results?
- FAQ: Can I Delete Users?
- How to: Edit OSHA 10/30 Certificates
- How to: See Overdue Enrollments
- How To: See Which Enrollments are Past Due Date
- How to: Get Embed Codes from YouTube