If you encounter "Failed to execute 'requestMediaKeySystemAccess' on 'Navigator': requestMediaKeySystemAccess is disabled by permissions policy." error, then this article will be able to provide you multiple solutions.
The error shown in the screenshot above will occur when there is a permission missing within the iframe generated by your LMS. The permission in question is the "encrypted-media" permission, as even indicated on the VOD embed code dispatches.
This permission is a way to protect our content, and it is something we cannot remove. With that said, there are still ways to fix this, both temporarily and permanently.
This error is only occurs with the "English Course with Multi-Language CC" versions of the course for SCORM Dispatch users. If you access either the English or Spanish versions, you will not encounter this issue.
One way to fix this issue is to contact your LMS support and tell them that they need to include "encrypted-media" permission on the allowed list of permissions in the iframe they are generating. If they allow this, then the issue should be fixed permanently for all the courses.
If contacting your LMS support is not feasible, granting our developers access to your LMS could be beneficial. This access will allow us to analyze how attributes and permissions are managed between iframes, enabling us to create a tailored solution based on our findings.
There is also an alternative option to fix this, but this is not a permanent solution because you will just be using a different browser that handles permissions in a different way. If you use Mozilla FireFox, this error will not occur because they handle "encrypted media" differently.
Lastly, the final solution would be moving to our WAVE LMS. If you would like to be set up with a demo, please reach out to your sales representative.
"If you need further assistance after reading this article, please submit a ticket HERE and someone from our team will assist you soon!"