--- title: 50035 companyNotActiveErr description: Did you encounter the 50035 companyNotActiveErr on your course? Then this article is for you. --- [Skip to content](https://support.atlantictraining.com/50035-companynotactiveerr#main-content) English Show submenu for translations [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en) ![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new) - Contact us Contact us How can we assist you? - There are no suggestions because the search field is empty. 1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en) 2. [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en) 3. [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) # 50035 companyNotActiveErr ## Did you encounter the 50035 companyNotActiveErr on your course? Then this article is for you. *                                                                                                                                       Updated: April 14, 2026* **Applicable Role:** All users **Prerequisites:** - WAVE account **Step-by-step guide:** This error occurs most likely when you are using an old version of your course that could have reached its registration cap or expiration date. The solution is to move your enrollment to the latest version or the active dispatch of the course.   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Sep-12-2024-08-20-29-0922-PM.png?width=645&height=39&name=image-png-Sep-12-2024-08-20-29-0922-PM.png) There are two ways to get this resolved, and we will be walking through both steps in this article. 1. **Re-enroll on the course**: Re-enrolling on the course is one way to change the version of the enrollment you have on the course to the latest version, and it should allow you to take the course as long as the dispatch for the course is still active. Click [HERE](https://support.atlantictraining.com/how-to-re-enroll-users?hsLang=en) to visit the Knowledge Base on how to re-enroll users. 2. **Reach out to us**: There is an option in SCORM Cloud that we can change for all your custom courses to always move existing registrations to the latest version. This will make sure that all your courses are on the correct version, and it should prevent the error from happening. If none of these provided solutions were able to help, we highly suggest contacting your producer because the error could also be caused by the amount of usage on your dispatch.   *"If you need further assistance after reading this article, please submit a ticket *[*HERE*](https://support.safetysoft.com/kb-tickets/new?__hstc=4714988.7a745e9f28f3a9e24195b76e8084ebb7.1722865155595.1726080830498.1726172987514.23&__hssc=4714988.2.1726172987514&__hsfp=808864073&hsLang=en)* and someone from our team will assist you soon!"*    - [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content) - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users) - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups) - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling) - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling) - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started) - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners) - [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content) - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand) - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm) - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave) - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming) - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material) - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials) - [Features](https://support.atlantictraining.com/features?hsLang=en#main-content) - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave) - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content) - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping) - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources) - [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content) - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks) - [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content) - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips) - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications) - [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content) - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave) - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod) - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm) - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming) - [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en) - [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en) [![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/) Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640 Copyright © 2026, Atlantic Training, LLC