--- title: The Share is Expired Error description: What to do if you receive an error that says "The share is expired." --- [Skip to content](https://support.atlantictraining.com/the-share-is-expired-error#main-content) English Show submenu for translations [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en) ![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new) - Contact us Contact us How can we assist you? - There are no suggestions because the search field is empty. 1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en) 2. [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en) 3. [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) # The Share is Expired Error ## What to do if you receive an error that says "The share is expired." *Updated: December 16, 2025* **Applicable Role:** Company Managers or Group Managers **Prerequisites:** - Streaming account - View balance - Permission to create one (If you believe you should have the permission, please reach out to support [HERE](https://support.safetysoft.com/kb-tickets/new?hsLang=en&__hstc=4714988.2d9fc7cb258404dd7fcd123763747d5b.1752096163592.1765908024949.1765922632884.100&__hssc=4714988.1.1765922632884&__hsfp=2731758795)) **Step-by-step guide:** If you receive an error in your Streaming account that says "The share has expired" follow the steps below to expand the limitations on the shared link. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-39-43-1126-PM.png?width=670&height=316&name=image-png-Jan-02-2024-02-39-43-1126-PM.png) 1\. Log into your WAVE Streaming account, and click on **Shared Course Links **under **Courses **on the **Dashboard**. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-41-20-3729-PM.png?width=670&height=669&name=image-png-Jan-02-2024-02-41-20-3729-PM.png) 2.  Use the Filter to search for the course which is giving the error. Once you have found the course, check to see if the Expiration date of the Shared course is valid and if the Max Video View Count has been reached. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-43-32-8837-PM.png?width=670&height=754&name=image-png-Jan-02-2024-02-43-32-8837-PM.png) Note: These parameters have been set up so you can budget your company's view count. Follow the instructions below to adjust the Expiration date and Max Video View Count.   3. To adjust the parameters for a shared video, select the **Edit** icon next to the course. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-46-22-2626-PM.png?width=670&height=210&name=image-png-Jan-02-2024-02-46-22-2626-PM.png) 4. Change the Expiration date on the shared link and the Max Video View count to your desired amount. Click **Save** to continue. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-47-44-4863-PM.png?width=670&height=542&name=image-png-Jan-02-2024-02-47-44-4863-PM.png) 5. To update more than one course, use the selection box next to the courses on the **Shared Course Links** page to select all the videos you would like to update. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-48-47-4632-PM.png?width=670&height=508&name=image-png-Jan-02-2024-02-48-47-4632-PM.png) 6. Using the dropdown menu, select **Mass Update Shared Courses **and select **Submit**. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-49-24-6952-PM.png?width=670&height=508&name=image-png-Jan-02-2024-02-49-24-6952-PM.png) 7. Enter the new Expiration date and Max Video View and select **OK **to save. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-02-2024-02-50-42-4679-PM.png?width=670&height=431&name=image-png-Jan-02-2024-02-50-42-4679-PM.png)   *"If you need further assistance after reading this article, please submit a ticket *[*HERE*](https://support.safetysoft.com/kb-tickets/new?hsLang=en)* and someone from our team will assist you soon!"*    Related Links:  If you need help making a shared link, please click [HERE.](https://support.safetysoft.com/shareable-streaming-link-and-embedded-link?hsLang=en) - [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content) - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users) - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups) - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling) - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling) - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started) - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners) - [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content) - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand) - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm) - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave) - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming) - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material) - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials) - [Features](https://support.atlantictraining.com/features?hsLang=en#main-content) - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave) - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content) - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping) - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources) - [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content) - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks) - [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content) - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips) - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications) - [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content) - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave) - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod) - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm) - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming) - [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en) - [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en) [![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/) Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640 Copyright © 2026, Atlantic Training, LLC