In this article, we will guide you on how to access the files you ordered in ShareFile when opening the application is not feasible due to security concerns or other restrictions.
In this article, we will guide you on how to access files you ordered through ShareFile when opening the application is not feasible due to security concerns or other restrictions.
When you order files from Atlantic Training, whether they're MP4s or Raw SCORM files, we utilize ShareFile for our cloud storage solutions. We understand that some organizations may have security concerns regarding certain domains. To address this, we will provide you with a method to access the links we send without needing to deactivate any security software.
To ensure a smooth experience, we recommend contacting your IT department to whitelist the ShareFile domain (*.sharefile.com) if it is currently blocked. This will allow you to access the files directly from your company computer. Alternatively, you can request that your IT department download the files for you and make them available through your organization's approved channels.
Once the domain is whitelisted or the files are provided by IT, you can access and download the files.
We hope you find this information helpful.
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