Is someone departing the company, or do you need to reinstate a user? This article will guide you through the process of suspending or unsuspending a user.
Is someone departing the company, or do you need to reinstate a user? This article will guide you through the process of suspending or unsuspending a user.
1. Begin by selecting 'User List' on your Dashboard under Manage Users, then select "View List"
2. Filter by the name of the person you wish to suspend or unsuspend and then select the pen and paper icon next to their name. (If you'd like to Mass Update your user list, please proceed to step 7)
3. Scroll to the bottom of the 'Edit' page
4. Click on the drop down menu for 'Suspended'
5. Select 'Yes' if you need to suspend and the 'No' if you need to unsuspend.
6. Then select 'Save' or 'Save & Continue Edit' and the user will now be updated. If you have accidentally Suspended a user in error please submit a ticket with their first and last name.
7. For Mass Updating users from your list, follow Step 1 then proceed by selecting the names individually such as below or using the Select All button. Once you have your users selected, click on the drop-down where indicated and select 'mass update users' and hit 'submit'.
8. Make the below selections then click "OK".
For a video walkthrough on how to Mass Update Users (including suspension), please click HERE.
"If you need further assistance after reading this article, please submit a ticket HERE and someone from our team will assist you soon!"