--- title: "How To: Suspend or Unsuspend Users" description: Is someone departing the company, or do you need to reinstate a user? This article will guide you through the process of suspending or unsuspending a user. --- [Skip to content](https://support.atlantictraining.com/how-to-suspend#main-content) English Show submenu for translations [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en) ![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new) - Contact us Contact us How can we assist you? - There are no suggestions because the search field is empty. 1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en) 2. [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en) 3. [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started) # How To: Suspend or Unsuspend Users ## Is someone departing the company, or do you need to reinstate a user? This article will guide you through the process of suspending or unsuspending a user. *                                                                                                                             Updated: December 15, 2025* **Applicable Role:** Company Managers **Prerequisites:** - WAVE account - Permission to suspend users (If you believe you should have the permission, please reach out to support [HERE](https://support.safetysoft.com/kb-tickets/new?hsLang=en&__hstc=4714988.2d9fc7cb258404dd7fcd123763747d5b.1752096163592.1765826375647.1765836213792.98&__hssc=4714988.1.1765836213792&__hsfp=2731758795)) **Step-by-step guide:** Is someone departing the company, or do you need to reinstate a user? This article will guide you through the process of suspending or unsuspending a user.Is someone departing the company, or do you need to reinstate a user? This article will guide you through the process of suspending or unsuspending a user. 1\. Begin by selecting 'User List' on your Dashboard under Manage Users, then select "View List"   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-17-22-5907-PM.png?width=670&height=760&name=image-png-Dec-20-2023-06-17-22-5907-PM.png)   2\. Filter by the name of the person you wish to suspend or unsuspend and then select the pen and paper icon next to their name. (If you'd like to Mass Update your user list, please proceed to step 7)   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-19-28-3736-PM.png?width=670&height=816&name=image-png-Dec-20-2023-06-19-28-3736-PM.png)   3\. Scroll to the bottom of the 'Edit' page   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-20-17-3639-PM.png?width=670&height=695&name=image-png-Dec-20-2023-06-20-17-3639-PM.png)   4\. Click on the drop down menu for 'Suspended'   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-22-26-6396-PM.png?width=670&height=418&name=image-png-Dec-20-2023-06-22-26-6396-PM.png)   5\. Select 'Yes' if you need to suspend and the 'No' if you need to unsuspend.   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-23-12-2752-PM.png?width=670&height=421&name=image-png-Dec-20-2023-06-23-12-2752-PM.png)   6\. Then select 'Save' or 'Save & Continue Edit' and the user will now be updated. If you have accidentally Suspended a user in error please submit a ticket with their first and last name.   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-23-46-1801-PM.png?width=670&height=500&name=image-png-Dec-20-2023-06-23-46-1801-PM.png) 7\. For Mass Updating users from your list, follow Step 1 then proceed by selecting the names individually such as below or using the Select All button. Once you have your users selected, click on the drop-down where indicated and select 'mass update users' and hit 'submit'. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-25-33-0631-PM.png?width=670&height=782&name=image-png-Dec-20-2023-06-25-33-0631-PM.png) 8\. Make the below selections then click "OK". ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Dec-20-2023-06-26-55-1445-PM.png?width=670&height=814&name=image-png-Dec-20-2023-06-26-55-1445-PM.png) For a video walkthrough on how to **Mass Update Users** (including suspension), please click [HERE](https://share.vidyard.com/watch/DvXWQuFRQVtwfGjqFEQk5X?).   *"If you need further assistance after reading this article, please submit a ticket* [*HERE*](https://support.safetysoft.com/kb-tickets/new?hsLang=en) *and someone from our team will assist you soon!"*  - [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content) - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users) - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups) - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling) - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling) - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started) - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners) - [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content) - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand) - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm) - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave) - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming) - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material) - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials) - [Features](https://support.atlantictraining.com/features?hsLang=en#main-content) - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave) - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content) - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping) - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources) - [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content) - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks) - [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content) - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips) - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications) - [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content) - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave) - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod) - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm) - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming) - [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en) - [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en) [![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/) Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640 Copyright © 2026, Atlantic Training, LLC