--- title: "How To: Reset a Learner's Password" description: If a learner has forgotten their password or it seems like their password is not working check out this short guide! --- [Skip to content](https://support.atlantictraining.com/how-to-reset-a-learners-password#main-content) English Show submenu for translations [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en) ![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new) - Contact us Contact us How can we assist you? - There are no suggestions because the search field is empty. 1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en) 2. [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en) 3. [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners) # How To: Reset a Learner's Password ## If a learner has forgotten their password or it seems like their password is not working check out this short guide! *                                                                                                                                 Updated: January 07, 2026* **Applicable Role:** Company Managers **Prerequisites:** - WAVE Interactive account - Permission to edit user information (If you believe you should have the permission, please reach out to support [HERE](https://support.safetysoft.com/kb-tickets/new?hsLang=en&__hstc=4714988.2d9fc7cb258404dd7fcd123763747d5b.1752096163592.1767804509067.1767816118260.119&__hssc=4714988.1.1767816118260&__hsfp=2731758795)) **Step-by-step guide:** 1\. From the main Dashboard you will want to navigate to the "Manage Users" section, click on the "User List" drop down, and select "View List"   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-05-2024-08-27-35-5595-PM.png?width=670&height=713&name=image-png-Jan-05-2024-08-27-35-5595-PM.png)   2\. Inside of your list you should see all of your learners. On the left side column you should see a blue pencil icon that will take you to the user edit page. Click on the blue pencil icon   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-05-2024-08-31-22-6971-PM.png?width=670&height=173&name=image-png-Jan-05-2024-08-31-22-6971-PM.png)   3\. Inside of the user edit page you can see of all the user's information. On the right side next to their username you will see a blank space for a password. To change a learners password you will need to type out their password there and click "Save".   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-05-2024-08-32-01-4656-PM.png?width=670&height=610&name=image-png-Jan-05-2024-08-32-01-4656-PM.png)     *"If you need further assistance after reading this article, please submit a ticket *[*HERE*](https://support.safetysoft.com/kb-tickets/new?hsLang=en)* and someone from our team will assist you soon!"*  - [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content) - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users) - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups) - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling) - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling) - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started) - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners) - [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content) - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand) - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm) - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave) - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming) - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material) - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials) - [Features](https://support.atlantictraining.com/features?hsLang=en#main-content) - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave) - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content) - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping) - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources) - [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content) - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks) - [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content) - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips) - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications) - [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content) - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave) - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod) - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm) - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming) - [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en) - [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en) [![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/) Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640 Copyright © 2026, Atlantic Training, LLC