--- title: "How to: Empty Cache and Hard Reload" description: Are you getting sent to the preview page of the course from your course list? Then this article is for you. --- [Skip to content](https://support.atlantictraining.com/how-to-empty-cache-and-hard-reload#main-content) English Show submenu for translations [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en) ![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new) - Contact us Contact us How can we assist you? - There are no suggestions because the search field is empty. 1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en) 2. [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en) 3. [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips) # How to: Empty Cache and Hard Reload ## Are you getting sent to the preview page of the course from your course list? Then this article is for you. *                                                                                                                                       Updated: April 14, 2026* **Applicable Role:** All users **Prerequisites:** - WAVE account **Step-by-step guide:** If you are getting sent to a screen similar to the one shown below when clicking on your courses, then there may be an issue with how your browser cached the domain. ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jul-01-2024-06-46-11-0208-PM.png?width=670&height=381&name=image-png-Jul-01-2024-06-46-11-0208-PM.png) This issue can be easily resolved with just a couple of steps listed below. 1. Go to your "My Courses."![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jul-01-2024-06-48-07-0002-PM.png?width=670&height=401&name=image-png-Jul-01-2024-06-48-07-0002-PM.png) 2. Once you are in your course list, go ahead and open the console by pressing F12 on your keyboard, or right-click anywhere on the screen and click "**inspect**." ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jul-01-2024-06-52-47-8621-PM.png?width=652&height=676&name=image-png-Jul-01-2024-06-52-47-8621-PM.png) 3. Once the console is open, you should now be able to right-click the refresh button, and it will show you three options. Go ahead and click on "**Empty Cache and Hard Reload**." ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jul-01-2024-06-52-17-4102-PM.png?width=371&height=207&name=image-png-Jul-01-2024-06-52-17-4102-PM.png) *"If you need further assistance after reading this article, please submit a ticket [HERE](https://support.atlantictraining.com/kb-tickets/new?hsLang=en) and someone from our team will assist you soon!" * - [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content) - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users) - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups) - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling) - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling) - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started) - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners) - [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content) - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand) - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm) - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave) - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming) - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material) - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials) - [Features](https://support.atlantictraining.com/features?hsLang=en#main-content) - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave) - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content) - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping) - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources) - [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content) - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks) - [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content) - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips) - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications) - [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content) - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave) - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod) - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm) - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming) - [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en) - [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en) [![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/) Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640 Copyright © 2026, Atlantic Training, LLC