---
title: Certificate Shows A Different Name
description: Editing a course completion certificate.
---

[Skip to content](https://support.atlantictraining.com/edit-certificate-name#main-content)

English

Show submenu for translations

[Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en)

![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new)
- Contact us

 Contact us

 How can we assist you?

- There are no suggestions because the search field is empty.

1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en)
2. [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en)
3. [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips)

# Certificate Shows A Different Name

## If you want to know how to fix certificates of completion that show a different name, then please see this article.

*                                                                                                                             Updated: December 11, 2025*

**Applicable Role:** Company Managers 

**Prerequisites:**

- WAVE Account
- Permission to view certificates (If you believe you should have the permission, please reach out to support [HERE](https://support.safetysoft.com/kb-tickets/new?hsLang=en&__hstc=4714988.2d9fc7cb258404dd7fcd123763747d5b.1752096163592.1765484348120.1765486812679.94&__hssc=4714988.4.1765486812679&__hsfp=2731758795))

If you notice that a certificate of completion displays an incorrect name for a user, please create a support ticket immediately by clicking HERE. This will allow our team to address the issue promptly. If multiple users are affected, providing a list of their names will help expedite the resolution process.

 

*"If you need further assistance after reading this article, please submit a ticket *[*HERE*](https://support.safetysoft.com/kb-tickets/new?__hstc=4714988.aef08e78ffdb4b1e697722bad7d35454.1696400151341.1700160264296.1700238238634.60&__hssc=4714988.4.1700238238634&__hsfp=3238719081&hsLang=en)* and someone from our team will assist you soon!"* 

- [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content)

    - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users)
    - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups)
    - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling)
    - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling)
    - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started)
    - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners)
- [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content)

    - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand)
    - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm)
    - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave)
    - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming)
    - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material)
    - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials)
- [Features](https://support.atlantictraining.com/features?hsLang=en#main-content)

    - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave)
    - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content)
    - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping)
    - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources)
- [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content)

    - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting)
    - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks)
- [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content)

    - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips)
    - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications)
- [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content)

    - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave)
    - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod)
    - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm)
    - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming)
- [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en)
- [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en)

[![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/)

Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640

Copyright © 2026, Atlantic Training, LLC