--- title: Courses Are Completed But Still Showing As 'Running'. description: If you or your employee has taken a course, passed and received a grade but the course is still indicating that it's 'running', this will help explain that to you! --- [Skip to content](https://support.atlantictraining.com/courses-are-completed-but-still-showing-as-running-1#main-content) English Show submenu for translations [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en) ![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new) - Contact us Contact us How can we assist you? - There are no suggestions because the search field is empty. 1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en) 2. [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en) # Courses Are Completed But Still Showing As 'Running'. ## If you or your employee has taken a course, passed and received a grade but the course is still indicating that it's 'running', this will help explain that to you!                                                                                                                              *Updated: December 15, 2025* **Applicable Role:** Company Managers **Prerequisites:** - WAVE Interactive account - Permission to impersonate a user account (If you believe you should have the permission, please reach out to support [HERE](https://support.safetysoft.com/kb-tickets/new?hsLang=en&__hstc=4714988.2d9fc7cb258404dd7fcd123763747d5b.1752096163592.1765826375647.1765836213792.98&__hssc=4714988.1.1765836213792&__hsfp=2731758795)) **Step-by-step guide:** The reason this sometimes happens is that when a course is completed the result of that course is not is not immediately sent from where the file is hosted to where the training is physically being taken (WAVE). There is a few second delay between the completion and the two systems.   If a user takes the course and closes out too quickly without following the proper "exit course" or "return to LMS" buttons, the status of 'running' is highly likely to occur even though the course is indeed completed.    ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-03-2024-09-31-04-7956-PM.png?width=670&height=483&name=image-png-Jan-03-2024-09-31-04-7956-PM.png)   1\. A quick fix for this is that the user themselves can go into their 'my courses' dashboard and click on the status listed in blue--   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-03-2024-09-32-07-9644-PM.png?width=670&height=281&name=image-png-Jan-03-2024-09-32-07-9644-PM.png)   2\. That will then pull up the below screen in which they need to click the refresh button indicated.   ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-03-2024-09-33-04-3822-PM.png?width=670&height=601&name=image-png-Jan-03-2024-09-33-04-3822-PM.png)   3\. Once you return back to the 'my courses' page, you'll see that the latest status now shows as completed!    ![](https://support.atlantictraining.com/hs-fs/hubfs/image-png-Jan-03-2024-09-34-40-6504-PM.png?width=670&height=453&name=image-png-Jan-03-2024-09-34-40-6504-PM.png)   *"If you need further assistance after reading this article, please submit a ticket* [*HERE*](https://support.safetysoft.com/kb-tickets/new?hsLang=en) *and someone from our team will assist you soon!"*  - [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content) - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users) - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups) - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling) - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling) - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started) - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners) - [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content) - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand) - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm) - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave) - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming) - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material) - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials) - [Features](https://support.atlantictraining.com/features?hsLang=en#main-content) - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave) - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content) - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping) - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources) - [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content) - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting) - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks) - [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content) - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips) - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications) - [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content) - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave) - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod) - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm) - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming) - [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en) - [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en) [![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/) Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640 Copyright © 2026, Atlantic Training, LLC