---
title: 504 Error
description: If experiencing a 504 error when launching an interactive course there is a possibility that the service which facilitates our course delivery is encountering server issues
---

[Skip to content](https://support.atlantictraining.com/504-error-1#main-content)

English

Show submenu for translations

[Submit Ticket](https://support.atlantictraining.com/kb-tickets/new?hsLang=en)

![Logo.webp\]](https://support.atlantictraining.com/hs-fs/hubfs/Logo.webp?height=40&name=Logo.webp)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit Ticket](https://support.atlantictraining.com/kb-tickets/new)
- Contact us

 Contact us

 How can we assist you?

- There are no suggestions because the search field is empty.

1. [Atlantic Training Support Center: LMS Guides & FAQs](https://support.atlantictraining.com/?hsLang=en)
2. [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en)

# 504 Error

## If experiencing a 504 error when launching an interactive course there is a possibility that the service which facilitates our course delivery is encountering server issues

*                                                                                                                                       Updated: April 14, 2026*

**Applicable Role:** All roles

**Prerequisites:**

- WAVE Account

 

![504 error](https://support.atlantictraining.com/hs-fs/hubfs/504%20error.png?width=670&height=91&name=504%20error.png)

 

Our first recommendation is to check here [https://status.cloud.scorm.com/](https://www.google.com/url?q=https://status.cloud.scorm.com/&sa=D&source=hangouts&ust=1571247714627000&usg=AFQjCNHTjP1FcmOjrv0JXpIth70wldcTDw). If you see the following status then the issue lies elsewhere and we suggest opening a ticket:

 

![SCORM Cloud Status](https://support.atlantictraining.com/hs-fs/hubfs/SCORM%20Cloud%20Status.png?width=670&name=SCORM%20Cloud%20Status.png)

If instead the status doesn't read "All Systems Operational" and is yellow or red then the 504 issue you are encountering is related to the status of our course delivery service and upon the issue being resolved your WAVE usage should return to normal. 

 

*"If you need further assistance after reading this article, please submit a ticket *[*HERE*](https://support.safetysoft.com/kb-tickets/new?hsLang=en)* and someone from our team will assist you soon!"* 

- [Getting Started](https://support.atlantictraining.com/getting-started?hsLang=en#main-content)

    - [Creating or Adding Users](https://support.atlantictraining.com/getting-started?hsLang=en#creating-or-adding-users)
    - [Groups](https://support.atlantictraining.com/getting-started?hsLang=en#groups)
    - [Enrolling](https://support.atlantictraining.com/getting-started?hsLang=en#enrolling)
    - [Unenrolling](https://support.atlantictraining.com/getting-started?hsLang=en#unenrolling)
    - [Once You've Gotten Started](https://support.atlantictraining.com/getting-started?hsLang=en#once-youve-gotten-started)
    - [Learners](https://support.atlantictraining.com/getting-started?hsLang=en#learners)
- [Accessing Content](https://support.atlantictraining.com/accessing-content?hsLang=en#main-content)

    - [Video on Demand](https://support.atlantictraining.com/accessing-content?hsLang=en#video-on-demand)
    - [SCORM](https://support.atlantictraining.com/accessing-content?hsLang=en#scorm)
    - [WAVE](https://support.atlantictraining.com/accessing-content?hsLang=en#wave)
    - [Streaming](https://support.atlantictraining.com/accessing-content?hsLang=en#streaming)
    - [Accessing DVD Videos and Written Material](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-dvd-videos-and-written-material)
    - [Accessing USB Video and Written Materials](https://support.atlantictraining.com/accessing-content?hsLang=en#accessing-usb-video-and-written-materials)
- [Features](https://support.atlantictraining.com/features?hsLang=en#main-content)

    - [Course Builder for WAVE](https://support.atlantictraining.com/features?hsLang=en#course-builder-for-wave)
    - [Custom Content](https://support.atlantictraining.com/features?hsLang=en#custom-content)
    - [Record Keeping](https://support.atlantictraining.com/features?hsLang=en#record-keeping)
    - [Free Resources](https://support.atlantictraining.com/features?hsLang=en#free-resources)
- [Frequently Asked Questions](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#main-content)

    - [Troubleshooting](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#troubleshooting)
    - [Tips and Tricks](https://support.atlantictraining.com/frequently-asked-questions?hsLang=en#tips-and-tricks)
- [Helpful Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#main-content)

    - [Tips](https://support.atlantictraining.com/helpful-tips?hsLang=en#tips)
    - [Recommended Applications](https://support.atlantictraining.com/helpful-tips?hsLang=en#recommended-applications)
- [Onboarding](https://support.atlantictraining.com/onboarding?hsLang=en#main-content)

    - [WAVE](https://support.atlantictraining.com/onboarding?hsLang=en#wave)
    - [VOD](https://support.atlantictraining.com/onboarding?hsLang=en#vod)
    - [SCORM](https://support.atlantictraining.com/onboarding?hsLang=en#scorm)
    - [Streaming](https://support.atlantictraining.com/onboarding?hsLang=en#streaming)
- [Tech Support Info](https://support.atlantictraining.com/tech-support-info?hsLang=en)
- [Learner's Tips](https://support.atlantictraining.com/learners-tips?hsLang=en)

[![Chill listening crop-3](https://support.atlantictraining.com/hs-fs/hubfs/Updated%20Atlantic%20Logo-3.webp?height=40&name=Updated%20Atlantic%20Logo-3.webp "Chill listening crop-3")](https://www.atlantictraining.com/)

Support Hours: M-F 8:30AM - 5:00PM EST 800-975-7640

Copyright © 2026, Atlantic Training, LLC